Refund policy

Returns & Refund Policy

Returns

We offer a 15-day return policy, meaning you have 15 days after receiving your order to request a return.

To be eligible, your item must be in the same condition as received — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at importedfrombr@gmail.com.
If your return is approved, we’ll send you detailed return instructions and the return address in Brisbane, Australia.
Items sent back without prior approval will not be accepted.

Please note: return shipping costs are the customer’s responsibility and are non-refundable. Refunds will cover the product value only, not shipping fees.

 

Damages and Issues

Please check your order upon arrival and contact us immediately if:

• your item is defective, damaged, or
• you received the wrong product.
  
  

If damage occurred during delivery, please take photos or videos showing the parcel and item upon receipt.
Keep the box and packaging, as they may be required by Australia Post for investigation.

We’ll do our best to make things right — whether by replacement, store credit, or refund.

Exchanges

The quickest way to get what you want is to return the item and, once approved, place a new order for the desired product.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund was approved.
If approved, the refund will cover the product value only and will be issued to your original payment method within 10 business days.

Once we’ve received and inspected your return, we’ll notify you whether your refund was approved.
If approved, the refund will cover the product value only and will be issued to your original payment method within 10 business days.

Shipping fees are non-refundable.

If more than 15 business days have passed since approval and you still haven’t received your refund, please contact us at importedfrombr@gmail.com.